Bad news: We are losing one of our best customers - against his will!

One of our best customers, the Swiss export operation of the worlds top pharmaceutical company was very happy with our work for almost 15 years. Now they received orders from the U.S. Headquarters to change forwarders and to only use the largest global logistics organizations. It reminds us of the tragedy of Romeo and Juliet. We are not allowed stay together !
 
As usual, it was not even a question of rates or service. Unfortunately, shipping managers of companies having reached a certain size, are suddenly overruled by academic logistics experts added to the management. Needless to say, they are paid to manage and it better be a big and impressive project. We do not want to knock the competition but we doubt they will be able to show a 100 % faultless record year after year with maybe very rare exceptions, even beyond our direct control. Of course, the shipping magager is still responsible - but without the competence to pick his forwarders wisely.
 
We believe in transparent communication and partnership. Let's swallow our pride and let you know that we have free capacity to serve you to your full satisfaction. There are enough specialized exporters in Switzerland who still prefer to work with forwarders who accept personal responsibility and accountability. They simply do not get the same attention working with global logistics players with their standarized enviroment and staff performance. They are simply not important enough to them.
 
We are confident to offer you a better alternative. If you are still free to chose, please consider working with us. You will not regret it - and that's a promise.